Welcome to Episode 410 of the Microsoft Cloud IT Pro Podcast where hosts Jay Leask and Joy Apple are joined by special guest Ben Stegink for a discussion recorded live from the North American Cloud and Collaboration Summit in Branson. In this episode we focus on how organizations must adapt their change management approaches for the Microsoft 365 cloud environment.We discuss the fundamental shift from traditional IT operations, where organizations controlled software update timing, to cloud-based services with continuous updates outside of their control. Jay and Joy emphasize that successful modern IT requires cross-functional teams where IT partners closely with business units, communications, and training departments rather than operating in isolation. We then talk about the need for a shift in governance models to empower business users while requiring IT to balance user control with necessary oversight.Key themes include the importance of ongoing communication and adoption strategies, using tools like Viva Engage communities for peer-to-peer support, and adopting a “yes, and” approach to business requests rather than defaulting to “no.” The episode emphasizes treating technology deployment as an ongoing service relationship rather than a one-time project, which is essential for success in the rapidly evolving cloud environment.